Returns & Refunds
At Hearth & Heaven, we truly care about your experience. Each product is thoughtfully selected to bring comfort and beauty into your space but we understand that sometimes things don’t go as planned.
Please review our return and refund policy below:
🧾 We Accept Returns or Refunds For:
- Damaged or defective items
- Incorrect items received
- Orders lost in transit
To be eligible, please notify us within 7 days of delivery and include:
- Your order number
- Clear photos of the issue
- A short explanation of the problem
📩 Email: hearthheavenstore@gmail.com
Once reviewed and approved, we’ll either resend the item or issue a refund, based on your preference and product availability.
❌ We Do Not Accept Returns or Refunds For:
- Change of mind or personal dissatisfaction
- Delayed shipping due to factors that are outside of our control
- Items marked as "delivered" by tracking (unless proof of non-receipt is provided)
Pleaste Note: As we work wih trusted international partners, some items may ship separately and have longer shipping times.
💳 Refund Timeframe
If a refund is approved, please allow 5–10 business days for the amount to reflect in your account, depending on your payment method.
🕊️ Questions or Concerns?
If you’re unsure about any item before purchasing, feel free to contact us, we’re here to help you choose the right piece for your space.
📩 Reach us at: hearthheavenstore@gmail.com